OpenAI Presence now available to select enterprise customers
OpenAI announced Presence, a managed enterprise platform for building and deploying AI agents, is now available to eligible enterprise customers through a limited general availability program as of July 22, 2026.
Presence is not available as a self-serve product; instead, OpenAI deploys and operates the platform for customers through its Forward Deployed Engineers and select global systems integrators and partners. The announcement positions Presence as a "battle-tested product that helps enterprises deploy trusted AI agents" capable of handling customer-facing and internal workflows at scale.
Supported Use Cases and Capabilities
OpenAI specified three primary use cases for Presence: customer support, outbound sales, and high-risk internal workflows. The platform supports real-time experiences across both voice and chat channels, allowing agents to "answer questions, resolve issues, use company systems, take approved actions, and escalate to people when needed," according to OpenAI's official description shared on its blog.
The product is designed for enterprises seeking to automate high-volume, repeatable workflows while maintaining governance and human oversight. By limiting initial availability to eligible enterprise customers with dedicated deployment support, OpenAI is emphasizing a managed-service model rather than a DIY platform approach.
Deployment and Access Model
Access to Presence requires enterprise qualification; OpenAI has not disclosed specific eligibility criteria or pricing. The limited general availability program suggests a phased rollout, with OpenAI and deployment partners working directly with customers to configure agents for their specific workflows and systems. This contrasts with OpenAI's self-serve API offerings, reflecting the complexity and risk profile of autonomous agent deployment in production environments.
Market Context
Presence enters a competitive market for enterprise AI agent platforms. Other vendors including Anthropic, Google, and specialized agent-operations startups have also released or announced enterprise agent products in recent months. OpenAI's emphasis on forward-deployed engineering support underscores the operational demands of production agent systems, particularly in customer-facing and high-risk internal use cases where failures carry direct business and reputational costs.
The announcement does not include customer testimonials, case studies, or specific performance metrics from existing deployments. OpenAI's statement that Presence is "battle-tested" suggests prior evaluation in customer environments, but no details on adoption scale or measurable outcomes have been disclosed publicly.