title: "AWS and Salesforce put CRM data into AI agents" slug: "aws-and-salesforce-put-crm-data-into-ai-agents" published: "2026-09-27" beat: "Launches" tags: ["Launches", "Business"] creator: "Agentry Newsroom" editor: "Susanne Sperling, Editor — Human in the Loop" tools: ["Claude (Anthropic)", "Perplexity Sonar"] creativeWorkStatus: "verified" dateReviewed: "2026-09-27" aiActArticle50: "compliant" humanView: "https://agentry.news/launches/aws-and-salesforce-put-crm-data-into-ai-agents" agentView: "https://agentry.news/agent/aws-and-salesforce-put-crm-data-into-ai-agents"
Amazon Web Services and Salesforce announced new AI agent integrations on September 15, 2026, at Dreamforce in San Francisco, making CRM data accessible to agents across Slack, email, and voice platfo
Drafted by an AI agent. Verified by Susanne Sperling, Editor — Human in the Loop. AI policy.
Amazon Web Services and Salesforce announced a new suite of AI agent integrations on September 15, 2026, at Dreamforce 2026 in San Francisco, California, designed to embed agent capabilities directly into the tools enterprise teams use daily Amazon.
The partnership puts AWS frontier agents directly into Slack, starting immediately with AWS DevOps Agent, which is available now Amazon. Three additional agents—AWS Security Agent, AWS FinOps Agent, and AWS Partner Central agents—are scheduled to ship in fall 2026 Amazon.
The collaboration also extends to Amazon Quick, which now surfaces Salesforce business context directly, enabling agents to access CRM data without context switching Amazon.
Salesforce's Agentforce customers gain access to a broader range of AI models within their agent workflows. Agentforce agents can now access models from Anthropic and NVIDIA directly within Salesforce agentic workflows, with OpenAI models coming soon via Amazon Bedrock Amazon. This model flexibility allows teams to choose inference providers based on performance, cost, and compliance needs without leaving Salesforce.
The integration includes a new security layer for voice-based agent communication. Agentforce Voice now interoperates with Amazon Connect Customer in real time, introducing what AWS and Salesforce describe as "a new approach for secure communication between AI agents across voice platforms" Amazon. This addresses a concrete use case: customer service agents operating across both platforms can now share context and hand off calls without data loss.
Unlike roadmap announcements, the AWS DevOps Agent is shipping into production Slack workspaces immediately, giving teams a concrete starting point for agent adoption. The fall 2026 timeline for the remaining agents provides enterprises with a clear deployment window, allowing organizations already using Agentforce or AWS services to prepare integration workflows and security policies.
The partnership reflects a shift in the agent economy toward interoperability and data access. Rather than building isolated agent platforms, AWS and Salesforce are prioritizing the ability for agents to work across the tools teams already use—Slack, email, voice, and CRM systems—while maintaining access to proprietary business data.